How does the
OGO warranty work
This is how the warranty process at OGO works - from notification to resolution in 4 simple steps.
Assess
We will let you know within 7 business days whether the defect is covered by the warranty. If approved, we will send you a free return label.
Return
Pack the product securely and attach the return label. We will cover the shipping costs.
Replacement
Once we have received your product, we will work with you to choose the best solution: repair, a new product, or a refund.
Frequently Asked Questions
Quick answers to frequently asked questions. Is your question not listed? Email or call us directly.
All products come with a 2-year warranty from the date of purchase.
Manufacturing defects and defects that occur with normal use. This includes dead pixels, hardware malfunctions, faulty connections, and components that break without a clear cause.
Damage caused by dropping, impact, liquids, improper use, or self-repairs. Normal wear and tear and cosmetic damage such as scratches are also excluded.
Email klantenservice@officegoodsonline.com with your order number, a brief description of the problem, and photos or videos of the defect. We will respond within 7 business days.
Assessment of your request: within 7 days. After receiving your product: repair or replacement within 14 working days.
Watch along
See how the product works and looks
What Our Customers Say
Contact us!
Fill out the form or email/call us directly. We will respond within 24 hours on business days.
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